1. Shipping Destinations
We currently offer shipping to customers within Europe (the "Service Area"). If your location is not included in our Service Area, please contact us, and we will do our best to accommodate your request.
2. Order Processing Time
2.1 Order Confirmation: Upon placing your order, you will receive an email confirmation containing the details of your purchase. Please review this information carefully and contact us immediately if you notice any errors.
2.2 Processing Time: Orders are typically processed and prepared for shipment within 1-4 business days business days of receipt (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended, and we appreciate your patience.
3. Shipping Costs
3.1 Free Shipping: We always offer free shipping for orders.
4. Delivery Estimates
4.1 Delivery Times: While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.
4.2 Tracking Information: Once your order ships, you will receive a shipment confirmation email containing tracking information. You can use this information to monitor the progress of your delivery.
5. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue promptly.
6. Contact Information
If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team at info@rosminor.com.
Thank you for shopping with www.rosminor.com. We appreciate your business and are committed to providing you with a seamless shopping experience.