1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
- Future discounts
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (VISA, Mastercard, Discover, AMEX) Amazon, Sofort and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in EU. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based in English, all the information that you enter, is required to be in English.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address or to preferred destination for ordered product.
7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the order has been shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. WHAT DO I NEED TO PROVIDE WHEN REQUESTING A RETURN OR WARRANTY CLAIM?
To process a return or warranty claim, we kindly ask you to provide proof of purchase. This can be in the form of an order number, receipt, or any other documentation that verifies your purchase from Rosminor. We may also ask you for photo evidence of the issue you're experiencing to better understand and address the problem. Our Customer Service team will guide you through the process and ensure a smooth resolution.
If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated Customer Service team. We're here to help!